Refund policy
Refund Policy
Every piece in this shop is a natural stone or crystal, chosen by hand and photographed as it is. What arrives is the piece you saw.
All sales are final. We do not offer refunds, returns or exchanges. Please read the description and look closely at the photographs before ordering — and if you have a question about a piece, ask before you buy rather than after. We would far rather answer ten questions than have something arrive that is not what you hoped for.
If your order arrives damaged
Stone travels badly, and occasionally a parcel takes a hard knock. If your order arrives broken, contact us within 48 hours of delivery at and we will arrange a live video call over FaceTime or Skype.
On that call we will need to see:
- the outer box, including any crushing, tearing or puncture
- the packing material as you found it
- the piece itself, and the damage
We do not accept photographs or video files. This is not a judgement of anyone — it is simply that a live call lets us see the packaging and the piece together, in context, and sort the problem out properly in one conversation rather than over days of messages.
Please keep the box and all packing material until the call. Once packaging is thrown away, we have no way to establish what happened in transit, and we will not be able to help.
Where damage in transit is established, we will do what we can to put it right.
Live sales
Pieces claimed during an Instagram live are subject to the same terms. A claim in the comments is a purchase.